Shipping policy

Last updated: 21 October 2026

Who ships your order?

Tailstead is your retailer. Orders are prepared and shipped on our behalf by a third-party fulfilment supplier located in the United Kingdom. Our London registered business address is not a dispatch warehouse. UK dispatch does not mean that every product is manufactured in the UK.

Delivery area and charges

We currently deliver to eligible United Kingdom addresses offered at checkout. Standard delivery is £4.99 for orders below £50. Standard delivery is free when the order value is £50 or more after discounts, excluding any delivery charge. The final delivery service, address eligibility and charge are shown before you pay.

Free standard delivery applies only where that option is offered for your delivery address. If checkout does not offer delivery to your postcode or shows a different available service, contact admin@tailstead.co.uk before ordering. We do not currently promise international delivery, express delivery or universal coverage of every UK postcode.

Order-to-door estimate: 5-9 working days

Allow an estimated 5-9 working days from placing your order to delivery. This includes preparation and transit; it is not 5-9 days plus an undisclosed handling period. Working days exclude weekends and UK bank holidays. These are estimates, not guaranteed arrival dates.

Preparation normally takes 1-2 working days and may take 3-4 working days during October-December. The usual transit estimate for relevant UK parcels is 2-5 working days after dispatch. Some heavier parcels may use a next-working-day carrier service after dispatch; this does not mean next-day delivery from ordering.

The fulfilment supplier selects the carrier and service. Disruption, remote locations or exceptional demand may extend an estimate. If we learn of a material delay, we will contact you. Your legal remedies for late or undelivered goods are unaffected.

Tracking and separate parcels

Where tracking is available, we send it to the email used at checkout. Tracking may take time to appear after dispatch. An order may arrive in separate parcels; splitting it does not create an additional delivery charge.

Availability and address changes

If an item becomes unavailable, we will contact you about a refund or an alternative that you expressly agree to. We will not substitute a different product without your agreement. Check your address before paying. Email us promptly if it needs correcting; changes may not be possible once fulfilment begins. Any agreed redelivery charge will be explained before you authorise it, subject to your statutory rights.

Missing, damaged or incorrect deliveries

Contact admin@tailstead.co.uk with your order number and details of the problem. Photographs of damage can help, but prompt-reporting requests do not shorten your statutory rights. We handle enquiries with the supplier/carrier and arrange the appropriate remedy. Please follow carrier collection instructions if a delivery is missed.

Cancellations and returns

See our Returns and refunds policy for cancellation deadlines, return-postage responsibility and refund timing. Contact us for the correct return destination before posting goods; our registered business address is for correspondence, not a product returns depot.

Business details and contact

Tailstead is a trading name of Acerville Sparks Limited.
Registered in England and Wales. Company number: 09411384.
Registered business address: Suite RA01, 195-197 Wood Street, London, E17 3NU, United Kingdom.
VAT registration number: 487016084.
Email: admin@tailstead.co.uk.